Question 1

How do I know if my item is silver?

Accepted Answer

Look for hallmarks such as 925, 830, 800 or 'sterling'. If there is no mark you don't have to guess — we test every item with gentle methods and tell you exactly what you have.

Question 2

Do you buy broken silver?

Accepted Answer

Yes. Broken chains, single earrings, dented pieces and tarnished silver are just as welcome as intact items. Condition doesn't affect the metal value.

Question 3

What if I don't accept the valuation?

Accepted Answer

We return all of your silver free of charge and fully insured. There are no obligations and no hidden fees.

Question 4

How quickly do I get paid?

Accepted Answer

We pay by SEPA transfer as soon as you accept the offer — usually the same or the next banking day.

Question 5

Is shipping insured?

Accepted Answer

Yes. The mail-in pack is insured in both directions and fully tracked, so you can follow it all the way to Sweden.

Question 6

Which countries do you buy from?

Accepted Answer

We buy from private sellers and estates in every EU country, with free insured shipping in both directions and payment in euro.

Question 7

Do you buy silver cutlery and coins?

Accepted Answer

Yes, both individual pieces and complete canteens, plus European and international silver coins. We deduct non-silver parts such as steel blades and knife-handle filling.

Question 8

How is my silver valued?

Accepted Answer

The valuation is based on the current silver price, weight and purity. Antique silver, signed pieces and collector coins are additionally assessed individually by our specialists.

Question 9

Does the silver have to be hallmarked?

Accepted Answer

No. We test the purity whether or not the item is hallmarked, and we buy silver regardless of purity.

Questions and answers about selling silver by post

Order your free mail-in silver pack today